1. Should a customer wish to exchange or return any goods purchased within 30 days, we will gladly exchange the goods or, refund the goods by reversing the transaction on an Ritacblare account, issuing a cash refund or giving a refund in the form of a Gift card. A receipt or gift receipt must be presented for a REFUND and also provided that: Should a customer wish to return unused goods AFTER 30 days and they do have their till slip, they may not receive a refund but are to be issued a gift card to the value of the goods, or are welcome to exchange the goods for other goods.
   • The goods must be unworn or unused with all original, sealed packaging and tags attached.
   • The goods are in a saleable condition.
   • Gift vouchers will not be refunded.
3. To return any goods purchased instore WITHOUT a receipt/ till slip/or gift receipt but WITH original tags attached, the store may offer the customer an EXCHANGE on items.
4. For customers who received goods as a gift and they wish to exchange these goods for other goods, this EXCHANGE may be done if the tags are still on the goods, even if there is no receipt or gift receipt available.
5. Three months return policy for APPAREL defective goods & six months implied warranty for defective goods.If upon inspection it is found that the items are not defective the customer will not be entitled to a refund , repair or an exchange. You may be liable for the direct costs incurred.
   • We may repair or exchange defective merchandise provided proof of purchase is produced.
   • We will gladly accept return of the defective goods and reverse the transaction on your Ritacblare account or refund you in the form of a Gift card provided proof of purchase is produced.
   • In the event that electronic or watch items are defective within the first 6 months of purchase, subject to inspection we may repair, exchange or refund the defective merchandise.
7. Returns for cellphones and cellphone related products
   • Please read the Cellphone Customer pick-up document for the terms and conditions.
   • For further assistance, contact our customer care line on +16643438644

Ritacblare recognizes that it can sometimes be difficult to choose the correct items online and we want to make sure customers are completely satisfied with their purchasing experience with Ritacblare.

1. Customers may, within 30 days from the day they receive their delivery, return the item to their nearest Ritacblare store. We will gladly exchange the goods or, refund the goods by reversing the transaction on an Ritacblare account, issuing a cash refund or giving a refund in the form of a Gift card for PayJustNow, Mobicred, PayFlex, Happy Pay, Float & Zapper orders .
2. Home items may only be exchanged or refunded at selected Ritacblare Stores.
3. For all refunds and returns to a physical Ritacblare store, please request an official invoice from our Customer Services department. No Refunds or Returns will be issued in stores without a valid invoice from Ritacblare Online. Your online payment confirmation cannot be used for a return or refund.
4. We encourage customers to return their items to their nearest Ritacblare store to receive an immediate exchange or refund, alternatively if they need your item collected, please contact our Customer Service team on +16643438644 for further assistance. A fee of R50 is charged per collection.
5. Our Refunds and Exchanges Policy is all about making it simpler for customers to return anything that's 'not quite right' and all clauses listed below apply to Online purchase returns:
   • The goods eligible for return must be in a unworn or unused condition, in original sealed packaging including accessories and tags where applicable and in a saleable condition.
   • In the case of a device that takes sim-cards, inserting the sim-card is deemed as usage.
   • In the case that a device is Wi-Fi enabled, connecting to a Wi-Fi Network is deemed to be usage.
   • Our Returns policy also applies to Items purchased as a gift or delivered in error.
   • We reserve the right to inspect the Items before we approve a refund.
   • Please bring your online Invoice or order confirmation email when returning goods ordered online, to a store.
   • For hygiene purposes we cannot accept the following Items for return: underwear (excluding bras) , earrings for pierced ears, opened cosmetics or toiletries or fragrances that have been unsealed or used. We also cannot refund or return opened or used Pillow Inners, Duvet Inners, or Bedding & Sheeting.
6. Legit Returns and Refunds:
   • Legit items may only be returned to a Legit store alternatively please contact our Customer Service team on +16643438644 or email This email address is being protected from spambots. You need JavaScript enabled to view it.  for further assistance.
7. Ritacblare Returns and Refunds
   • If you are dissatisfied with any item purchased online for any reason, you may return it to any of the below Ritacblare stores within 30 days of receipt for an exchange or refund.
   • Please ensure you have the original invoice, and the products you are returning are in a new, re-saleable condition.
8. Ritacblare Returns
   • Tevo products can be returned to Ritacblare Gateway or back to the online warehouse only. Customers can return their products within seven days of receipt if the incorrect product has been supplied or the product is damaged or faulty upon delivery.
   • The following will NOT be regarded as a defect and will not entitle you to a return:
     • faults resulting from normal wear and tear;
     • damage arising from negligence, user abuse or incorrect usage of the product;
     • damage arising from electrical surges or sea air corrosion;
     • damage arising from a failure to adequately care for the product;
     • damage arising from unauthorized alterations to the product;
     • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
     • in relation to signs of handling and/or repackaging.
   • Warranties are valid against defects or poor quality from the date of delivery on the condition that you still have your proof of purchase or have registered your warranty on the Tevo website.
   • For more information please contact Tevo on +16643438644 or email This email address is being protected from spambots. You need JavaScript enabled to view it. . Alternatively email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or call +16643438644
9. The 6 months Implied warranty for defective goods (CPA act)
   • In the event that electronic or watch items are defective within the first 6 months of purchase, subject to inspection we may repair, exchange or refund the defective merchandise.
   • If upon inspection it is found that the items are not defective the customer will not be entitled to a refund , repair or an exchange. You may be liable for the direct costs incurred.
10. The 7 day cooling of Period (ECT Act)
    • As part of the Electronic Communications and Transactions (ECT) Act, a customer may be entitled to cancel their order without reason or penalty within 7 days of delivery. We reserve the right to recuperate any direct costs of returning delivering and returning the goods. For more information please contact our call center.
11. Refunds
• In the event that a REFUND is due to a customer please note that refunds can take up to 10 days to reflect in your account.

OUR ADDRESS:

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37 Barber St, Bundaberg North QLD 4670